Intune Physical Therapy and Affiliated Practices

Notice of Privacy Practices

Effective Date: October 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

 

Who This Notice Covers

This notice applies to Intune Physical Therapy and the physical therapy and occupational therapy practices it owns or controls, which operate under their own local names and follow this notice. A current list of the practices and locations covered by this notice is on the Locations page at intunept.com and is available at any clinic on request.

The practices covered by this notice may share your health information with one another for treatment, payment, and health care operations as described below. In this notice, “we,” “us,” and “our” refer to all of the covered practices.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get a copy of your health record

• You can ask to see or get a copy of your health record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee. If you ask for an electronic copy, we will provide it in the electronic form and format you request if we can readily produce it.

Ask us to correct your health record

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we will tell you why in writing within 60 days.

Request confidential communications

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out of pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we have shared information

• You can ask for a list (accounting) of the times we have shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

• You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

• You can complain if you feel we have violated your rights by contacting us using the information at the end of this notice.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-800-368-1019, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
• We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care.
• Share information in a disaster relief situation.

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

• Marketing purposes, including any use of your photograph, video, name, or story in advertising, on our website, or on social media.
• Sale of your information.
• Most sharing of psychotherapy notes, if we ever hold any.

Our Uses and Disclosures

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you. For example, a physical therapist treating you may share information with the physician who referred you or with an occupational therapist in one of our practices who is also part of your care.

Run our organization

We can use and share your health information to run our practices, improve your care, and contact you when necessary. For example, we use health information about you to manage your treatment and services, to train staff, and to review the quality of care we provide. We may also share your information with other practices covered by this notice for these purposes.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. For example, we give information about you to your health insurance plan so it will pay for your services, and we may use it to collect amounts you owe.

How else can we use or share your health information?

We are allowed or required to share your information in other ways, usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

• Help with public health and safety issues. We can share health information about you for certain situations such as preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence, and preventing or reducing a serious threat to anyone’s health or safety.
• Do research. We can use or share your information for health research as permitted by law.
• Comply with the law. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law.
• Respond to organ and tissue donation requests. We can share health information about you with organ procurement organizations.
• Work with a medical examiner or funeral director. We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
• Address workers’ compensation, law enforcement, and other government requests. We can use or share health information about you for workers’ compensation claims; for law enforcement purposes or with a law enforcement official; with health oversight agencies for activities authorized by law; and for special government functions such as military, national security, and presidential protective services.
• Respond to lawsuits and legal actions. We can share health information about you in response to a court or administrative order, or in response to a subpoena when the legal requirements are met.

Other ways we may use or share your information

• Appointment reminders and care communications. We may contact you by phone, voicemail, text message, email, or mail to remind you of appointments, follow up on your care, and communicate about billing or your account, using the contact information you give us. You may ask us to use a different method or to stop at any time.
• Treatment options and health-related services. We may tell you about treatment options, alternatives, or other health-related programs and services we offer that may be of interest to you.
• Health information exchanges. Some of our practices participate in electronic health information exchanges that allow authorized health care providers and plans to securely access and share patient information for treatment, payment, and health care operations. Participation may be required by state law in some locations. Where a practice participates, you may ask that practice how to opt out of having your information shared through the exchange, subject to any limits under state law.
• Business associates. We share information with companies that perform services for us, such as record-keeping, billing, payment processing, patient communications, documentation, and collections. These companies are required by contract and by law to protect your information.
• Electronic communications. If you ask us to communicate with you by email or text message, we will do so, but these methods are not always secure and a message could be seen by someone other than you. You may change your communication preferences at any time.

Substance Use Disorder Treatment Records

Records we receive from a substance use disorder treatment program that is protected by federal law at 42 CFR Part 2 will not be used or disclosed in any civil, criminal, administrative, or legislative proceeding against you unless you give written consent or a court issues an order after you or the holder of the record have been given notice and an opportunity to be heard, as provided in 42 CFR Part 2. If we intend to use or disclose such records for a purpose that Part 2 does not permit, we will obtain your written consent first.

State Law

Where the law of the state in which you receive care provides more protection for your health information than HIPAA, we follow the state law. In particular:

• Texas. Your health information may be disclosed electronically, for example through electronic health records, secure electronic exchange with other providers, and electronic claims submission. Texas law prohibits the sale of your health information without your written authorization and requires your authorization for electronic disclosures except for treatment, payment, health care operations, and other purposes permitted by law. If you request an electronic copy of your record from a Texas practice, we will provide it within 15 business days.
• Wisconsin. Wisconsin law requires your written informed consent for certain disclosures of patient health care records that HIPAA would otherwise permit without it, and provides additional protection for records related to mental health, developmental disabilities, substance use, and HIV status. Where Wisconsin law applies, we will obtain your consent before making those disclosures.

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, posted at each of our clinics, and posted at intunept.com.

Contact Information

If you have questions about this notice, want to exercise any of the rights described above, or want to file a complaint, please contact:

Human Resources, Intune Physical Therapy (privacy questions and complaints)

209 Powell Place, Brentwood, TN 37027

Phone: 847-904-9000 • Email: HR@intunept.com